return policy

In the event you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange or refund. All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition.

Return Process. To return an item, please email customer service at info@lunalocacandles.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a REFERENCE #, place the item securely in its original packaging, and mail your return to the following address:

Luna Loca Candles, LLC

Attn: Returns/(ENTER THE REFERENCE #)

9286 County Road 2335

Eden, Texas 76837

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

Refunds. After receiving your return and inspecting the condition of your item, and after our approval of the requested refund, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.        

Questions. If you have any questions concerning our return policy, please contact us at:

info@lunalocacandles.com